Frequently Asked Questions
You can request a quote directly from your Account Profile page. Click Quote Requests, then Request a Quote button. From there, you can search by model name (i.e. CrossBlade, Rollbar) or specify by part number. Enter the quantity you need. Click submit and you will receive the quote to your email within 1-2 days. You’ll be able to respond directly back to the ESS Representative if you need any adjustments to your quote.
Absolutely. We’re happy to get qualified agencies of 10+ team members ESS eye pro to try with your team. Send an email to ess@esseyepro.com and include your Name, Agency Name, # of officers, and the product you’re interested in or intended use (i.e. on-duty, range training, laser protection, etc). The more info the better to get you the protection best suited for your needs.
TDS sheets can be provided upon request to ess@esseyepro.com. Our tech info and safety standards can also be found on each product page but the TDS is a 1-page document with all of it bundled in one place.
We offer Rx solutions for nearly all our ESS eye pro products.
ESS Sunglasses: The Rollbar and CDI sunglasses are compatible with interchangeable, prescription lenses. The Credence and 5B are compatible with fixed, prescription lenses. The Crowbar and CDI Max are not prescription compatible. Sunglass prescription lenses meet ANSI Z87.1 safety standards.
ESS Eyeshields & Goggles: Most ESS eyeshields and goggles are prescription compatible with the use of either the U-Rx™ Insert (740-0433) or Vice Rx Insert (740-0308). The Rx insert clips behind your eye pro’s primary lenses, ensuring that your eye protection's safety standards are uncompromised. The U-Rx™ Prescription Insert is designed to be used seamlessly with CrossBlade, Crossbow, Crosshair, and ICE Eyeshields; and Influx™ and Profile™ NVG goggle platforms. The Vice Rx Insert is compatible with Crossbow, Crosshair, and ICE. The U.S. Army issued UPLC is compatible with all models listed with the U-Rx Insert.
We partner with a trusted optometrist who expertly fills prescriptions on all Rx-compatible ESS products. For more information, please email rxforms@esseyepro.com. If your own optometrist fills your prescription, be sure to verify their certification and ability to install lenses that will meet ANSI Z87.1 impact standards.
If you are having difficulties placing an order, please try downloading the latest version of the Firefox Web browser, or try an alternate browser from the one you are currently using. If you continue to experience difficulties, please contact Customer Service at ess@esseyepro.com.
Orders can be placed only for products that are currently in stock on ESS Eye Pro Direct. If you’d like to be notified when an item comes back into stock, send an email to ess@esseyepro.com and include the part number, quantity, and your agency name.
Currently ESS Eye Pro Direct is set up only for credit card payments. Contact ess@esseyepro.com if you need to pay by check.
APEL (Authorized Protective Eyewear List) is the designation for eyewear products authorized by the U.S. Army. APEL-marked products should only be purchased and worn by active-duty personnel. ESS offers retail versions of all APEL-marked products, which can be found in the same model category.
NSNs are listed in the product description on each product page. For a full NSN list, click the link below.
Many of our products come in two packaging configurations - Retail and Unit Issue. Retail versions come in a box and are designed for commercial use. Unit Issue versions are intended for bulk purchase and packaged in a poly bag for easier transport and distribution. Unit Issue will be designated in the product name; otherwise, it will be in a Retail box.
Returns can be accepted within 30 days of purchase by emailing ess@esseyepro.com. Product must be as-new in their original packaging for a full refund. If you’ve received incorrect or damaged product, please let us know as soon as possible and we will get you what you need.
ESS stands confidently behind our products, and provides a 5-year limited warranty. For full details, check out the ESS 5-Year Warranty and Tough for Life™ Sustainment Program here.
